Refund & Return Policy

At GVK HERBALS, we strive to ensure your herbal products reach you in perfect condition. Please review our policy regarding returns and refunds:

1. Damaged or Defective Goods :We will accept returns and provide a refund/replacement only if the product is received in a damaged condition,Requirement: You must provide clear photo or video proof of the damaged item,Timeline: This proof must be sent to us on the same day of delivery. Reports made after the delivery date will not be eligible for a refund.

2. Lost Shipments: If your order is lost in transit before it reaches your doorstep, we will issue a full refund or send a replacement at no extra cost.

3. Non-Refundable Scenarios: We cannot offer refunds if the delivery fails due to customer error, including: Providing an incorrect or incomplete shipping address.Providing an incorrect contact number.Failure to answer the phone or coordinate with the delivery partner when they attempt to drop off your package.

4. How to Request a Refund : All refund requests must be initiated on the same day of delivery.Contact Channel: Please message our official WhatsApp Customer Care at: 9448294833(Note -Dont call,Whatsapp only).Information Needed: Please include your Order ID and the required photo/video evidence